At EXPERTRONICS, we take great pride in the quality of our products. Our warranty policy ensures that you are fully covered for any manufacturing defects that might occur. Please read through our terms and conditions below to understand what is covered and how to make a warranty claim.
Coverage
We offer warranties on select products, and the terms of the warranty vary depending on the specific product. The warranty covers only manufacturing defects. This includes issues that arise due to faulty materials or workmanship under normal use.
Exclusions
Our warranty does not cover:
- Damage caused by accidents, neglect, or improper handling.
- Malfunctions due to misuse or abuse of the product.
- Wear and tear from regular use.
- Any modifications or repairs made by unauthorized parties.
How to Make a Warranty Claim
If you believe your product has a manufacturing defect and is eligible for warranty coverage, please follow these steps:
- Email us at info@expertronics.in with the following details:
- A description of the issue.
- Photos or videos of the product showing the defect (if applicable).
- Your order number or proof of purchase.
- We will review your claim and get back to you within 4-5 business days with instructions on how to proceed.
Replacement and Repairs
- If your warranty claim is approved, we will either repair or replace the defective product.
- Please note that in the case of a replacement, we do not guarantee that you will receive the same product. In some cases, you may receive a newer model or a product that is similar in functionality.
Shipping Costs
- You will be responsible for the shipping charges to send the product to us for inspection.
- If the product is found to have a manufacturing defect, we will cover the return shipping costs or send a replacement at no additional charge.
- If the product is determined to have no manufacturing defect, we will return the product to you, and you will be responsible for any shipping costs incurred.
Important Notes
- Warranty claims must be made within the specified period after purchase, as per the terms associated with your product.
- The warranty is non-transferable and applies only to the original purchaser.
If you have any questions or need assistance with a warranty claim, please don’t hesitate to contact us at info@expertronics.in.
Thank you for choosing EXPERTRONICS. We value your satisfaction and are here to assist you!